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Support > Q & A

Q. Will iQcontacts run on my Palm?

iQcontacts runs on the following Palm OS devices for all carriers:

Centro

Tungsten E2

Palm TX

Treo 755p

Tungsten E

Palm Z22

Treo 700p

Tungsten T3

Zire 31

Treo 680

Tungsten T5

Zire 72

Treo 650

 

LifeDrive

Q. How do I install iQcontacts?

Please see the Download page

Q. How long can I use the free trial?

The trial will run for 30 days, after the first time you run it.

Q. What happens when the free trial stops?

You no longer can use iQcontacts, until you buy a key.
The Contacts button will revert back to the Contacts application.

Q. How do I buy a registration key for iQcontacts?

Click the BUY NOW button in the top right hand corner of the screen.

After you make a payment with a credit card, and you enter the User Name, you will see your registration key on the computer's screen. You will also receive an e-mail with the registration key.

Q. How do I enter my registration key into iQcontacts?

Run iQcontacts, if you see the Expiration Screen, tap the I have a key button, enter your key, and tap the Register button.
Otherwise, tap the top left corner of the screen. From the Options menu, select Registration, enter your key, and tap the Register button.

Q. The program won't accept my registration key.

The registration key is based on your User Name, which is case sensitive, spaces and periods count too.

If you entered the wrong User Name, please send an e-mail to: support@iqcontacts.com
Include the following info:
Invoice Number
Original User Name
Corrected User Name
E-mail address that was used to order iQcontacts (if different)

Q. How do I find my User Name (Hotsync ID)?

Tap the HotSync icon on your Palm.
The User Name will be displayed in the top right corner of the screen.
Please pay attention to the exact way the User Name is spelled, including; capitalization, spaces, and punctuation marks.

Q. I do not have a User Name, what do I do?

You need to Hotsync your Palm to a Desktop computer. The first time you HotSync, you will be asked to choose a User Name for your Palm.

If you are not Hotsyncing your Palm, there is a Third-Party application called ChangeName that allows you to set a User Name directly on your Palm without Hotsyncing.

Q. My User Name has changed, what do I do?

Your license is for a single User Name only. Changing your User Name requires you to purchase a new key. At our discretion, we may provide you with a new key for a discounted price.

Send an e-mail to: support@iqcontacts.com
Include the following info:
Invoice Number
Original User Name
New User Name
E-mail address that was used to order iQcontacts (if different)

Q. I paid for a registration key, but did not get an e-mail, what do I do?

If you ordered through the Penticon eCommerce, the registration e-mail was sent from: SW-Orders@penticon.com. Please check your SPAM for this e-mail.
If you can not find this e-mail, then send an e-mail to:
support@iqcontacts.com
Include the following info:
Invoice Number
User Name
E-mail address that was used to order iQcontacts (if different)

Q. I forgot my Login e-mail address for the Penticon eCommerce web site, what do I do?

Send an e-mail to: support@iqcontacts.com with your full name, and any e-mail address you might have used in the past.

Q. I forgot my password for the Penticon eCommerce web site, what do I do?

Go to the Login screen.
Enter your e-mail address,
click on the “Remind Password” button.

Q. If I changed my e-mail address from the original Login for the Penticon eCommerce web site, what do I do?

If you remember your original e-mail address and password, do the following:
Login with your old e-mail address,
click on “Personal Info”
change your E-mail address
scroll down and click on the “Update Details” button.

If you do not remember your original e-mail address Login,
send an e-mail to: support@iqcontacts.com
with your full name
new e-mail address

Q. I had a registered key for PhoneMagic, how do I upgrade?

Please see the Upgrade page




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iQcontacts was formerly known as PhoneMagic

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